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Martes 06 de Noviembre de 2012 19:53

Códigos de error de servicio en impresoras OKI

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 En ocasiones aparece en el display de las impresoras OKI un mensaje críptico "Service Call XXX:ERROR" y la impresora deja de funcionar.

 

Si no disponemos de la tabla de códigos, poco podemos hacer con esa información. Para que eso ya no vuelva a ser un problema aquí publicamos la tabla de códigos de error de servicio en impresoras OKI:

 

 

Message Cause Error Description Solutions
Service Call CPU Exception Is the error message displayed again? Yes Turn the printer off/on.
001: Error Is the error message displayed again? Yes Replace the CRM board.
~ (The EEPROM needs replacement.)
011: Error
Service Call CU ROM Hash Is the program ROM DIMM installed No Re-install the program ROM DIMM.
020: Error Check Error 1 properly?
Can the printer recover from the error by Yes Replace the program ROM DIMM.
replacing the program ROM DIMM? No Replace the CRM board.
(The EEPROM needs replacement.)
Service Call CU Slot1 DIMM Is the concerned RAM DIMM installed No Re-install the concerned RAM DIMM.
030: Error RAM Check Error properly? Yes Replace the RAM DIMM.
Can the printer recover from the error by No Replace the CRM board.
replacing the RAM DIMM? (The EEPROM needs replacement.)
Service Call CU Slot2 DIMM Is the concerned RAM DIMM installed No Re-install the concerned RAM DIMM.
031: Error RAM Check Error properly? Yes Replace the RAM DIMM.
Can the printer recover from the error by No Replace the CRM board.
replacing the RAM DIMM? (The EEPROM needs replacement.)
Service Call CU Slot3 DIMM Is the concerned RAM DIMM installed No Re-install the concerned RAM DIMM.
032: Error RAM Check Error properly? Yes Replace the RAM DIMM.
Can the printer recover from the error by No Replace the CRM board.
replacing the RAM DIMM? (The EEPROM needs replacement.)
Service Call CU Slot4 DIMM Is the concerned RAM DIMM installed No Re-install the concerned RAM DIMM.
033: Error RAM Check Error properly? Yes Replace the RAM DIMM.
Can the printer recover from the error by No Replace the CRM board.
replacing the RAM DIMM? (The EEPROM needs replacement.)
Service Call RAM Configuration Is the installation order followed? No Correct the installation order.
034: Error Error. Yes Replace the RAM DIMMs.
The CU RAM Can the printer recover from the error by No Replace the CRM board.
installation or replacing the RAM DIMMs? (The EEPROM needs replacement.)
derwas not followed.
Service Call 035: Error Slot1 RAM Spec Error. The CU RAM Slot1 DIMM specification is not supported. Is the RAM DIMM a genuine part? Is the concerned RAM DIMM installed properly? Can the printer recover from the error by replacing the RAM DIMM? No No Yes No Use a genuine RAM DIMM. Re-install the concerned RAM DIMM. Replace the RAM DIMM. Replace the CRM board. (The EEPROM needs replacement.)
Service Call Slot2 RAM Spec Error. Is the RAM DIMM a genuine part? No Use a genuine RAM DIMM.
036: Error The CU RAM Slot2 Is the concerned RAM DIMM installed No Re-install the concerned RAM DIMM.
DIMM specification properly? Yes Replace the RAM DIMM.
is not supported. Can the printer recover from the error by No Replace the CRM board.
replacing the RAM DIMM? (The EEPROM needs replacement.)
Service Call 037: Error Slot3 RAM Spec Error. The CU RAM Slot3 DIMM specification is notsupported. Is the RAM DIMM a genuine part? Is the concerned RAM DIMM installed properly? Can the printer recover from the error by replacing the RAM DIMM? No No Yes No Use a genuine RAM DIMM. Re-install the concerned RAM DIMM. Replace the RAM DIMM. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 038: Error Slot4 RAM Spec Error. The CU RAM Slot4 DIMM specification is notsupported. Is the RAM DIMM a genuine part? Is the concerned RAM DIMM installed properly? Can the printer recover from the error by replacing the RAM DIMM? No No Yes No Use a genuine RAM DIMM. Re-install the concerned RAM DIMM. Replace the RAM DIMM. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 040: Error CU EEPROM Error Can the printer recover from the error by replacing the EEPROM on the CU board? Yes Replace the EEPROM. (Settings of the user must be restored on the new.)
No Replace the CRM board. (The EEPROM needs replacement.)
Service Call 041: Error U Flash Error. On-CU-board Flash ROM Error Does the error message appear again? Yes Replace the CRM board. (The EEPROM needs replacement.)
Service Call 050: Error Operator Panel Error Does the error message appear again? Yes See the flowchart for the problems with no LCD message displayed.
Service Call 051: Error CU Fan Error. On-CU-board CPU Cooling Fan Problem Is the on-CU-board connector connected properly? Can the printer recover from the error by replacing the fan? No Yes No Connect the connector properly. Replace the fan. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 063: Error Network Comm.Error. CU ~ NIC H/W I/F Problem Is the network board installed properly? Can the printer recover from the error by replacing the network board? No Yes No Install the network board properly. Replace the network board. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 070: Error CANT_HAPPEN. PS F/W Problem Detection Is it recovered by turning the printer off/on. No Replace the CRM board. (The EEPROM needs replacement.)
Service Call 072: Error Engine Communication Error PU ~ CU I/F Error Is the CU Assy installed properly? Can the printer recover from the error by replacing the CRM board? No Yes No Install the CU Assy properly. Replace the CRM board. (The EEPROM needs replacement.) Replace the PU board.
Service Call 073: Error ~ 075: Error Video Overrun Detect Is the CU Assy installed properly? Can the printer recover from the error by replacing the CRM board? No Yes Install the CU Assy properly. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 100/101:Error Error detected at Engine ROM Checksum when turned on. Does the error repeat? No Yes Replace the PU board. Replace the engine control board (71K).
Service Call 102: Error Error detected at Engine RAM Read/Write when turned on. Does the error repeat? Yes Replace the engine control board (71K).
Service Call 103: Error Error detected at Engine SRAM Read/Write when turned on. Does the error repeat? Yes Replace the engine control board (71K).
Service Call 104: Error Error detected at Engine EEPROM Checksum when turned on. Does the error repeat? Yes Replace the engine control board (71K).
Service Call 105: Error EEPROM not detected when turned on. No EEPROM? Yes Confirm the existence of EEPROM. Without it, mount an EEPROM.
Does the error repeat? Yes Replace the engine control board (71K).
Service Call 106: Error Error detected at Engine Control Logic. Does the error repeat? Yes Replace the engine control board (71K).
Service Call 120: Error ~ 122: Error Error detected at the Power unit cooling fan in the Controller cavity. 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off/on the printer. Replace the Fan motor.
Service Call 123: Error Inappropriate ambient RH detected by a sensor. 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off/on the printer. Replace the RH sensor.
Service Call 124: Error Inappropriate ambient temp. detected by a sensor. 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off/on the printer. Replace the temperature sensor.
Service Call 125: Error Error detected at the MT home position. 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off/on the printer. Replace the MT.
Service Call 130: Error Temperature rise at the LED head detected. 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off the printer, leave it for 30 min and then turn it on again. Replace the LED head unit.
Service Call 131: Error ~ 134: Error No LED head unit detected when turning on the printer or closing the cover. 1) Is the error message displayed? 2) Is the LED head mounted properly? 3) Does the error repeat? Yes Yes Yes Verify the installation of the LED head. Turn off/on the printer. Replace the LED head Assy.
Service Call 140: Error ~ 142: Error Error detected with the D located at appropriate position. 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off/on the printer. Replace the Drum Assy.
Service Call 150: Error ~ Fuse in the ID unit has not been blown. Is the ID unit mounted properly? Yes Confirm the cable connection, or replace the Engine board.
153: Error        
Service Call 154: Error Fuse in the Belt unit has not been blown. Is the Belt unit mounted properly? Yes Confirm the cable connection, or replace the Engine board.
Service Call 155: Error Fuse in the Fuser unit has not been blown. Is the Fuser unit mounted properly? Yes Confirm the cable connection, or replace the Engine board.
Service Call 160: Error ~ 163: Error Error detected by Toner sensor. 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Replace Toner sensor or Assy (Y71-PWB). Same as the above.
Service Call 170: Error 171: Error 174: Error 175: Error Short or open circuit detected at the Fusert hermistor. (H or L temperature error) 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off/on the printer. Replace the Thermistor and turn off the printer. Leave it for 30 min.
Service Call 172: Error 176: Error High temperature error detected at Thermistor. 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off/on the printer. Replace the Thermistor and turn off the printer. Leave it for 30 min.
Service Call 173: Error 177: Error Low temperature error detected at Thermistor. 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off/on the printer. Replace the Thermistor or heater and turn off the printer.
Service Call 181: Error ~ 186: Error Communication failure with an option unit detected by Engine 1) Is the error message displayed? 2) Does the error repeat? Yes Yes Turn off/on the printer. Replace the option unit.
Close Cover 310: CCCC CoverOpen (* = A4, B4 etc.) Printer engine cover is open. 1) Is the Top cover open? 2) Does the Cover switch operatenormally? Yes Yes No Close the Top cover. Close the Side cover. Replace the Cover switch.
Check Fuser 320: Fuser Error No Fuser unit detected when turning on the printer or closing the cover. 1) Is the error message displayed? 2) Is the Fuser unit mounted properly? 3) Does the error repeat? Yes No Yes Confirm the existence of the unit. Re-install the Fuser unit and turn off/on the printer. Replace the Fuser unit Assy.
Check Belt 330: Belt Error No Belt unit detected when turning on the printer or closing the cover. 1) Is the error message displayed? 2) Is the Belt unit mounted properly? 3) Does the error repeat? Yes No Yes Confirm the existence of the unit. Re-install the Belt unit and turn off/on the printer. Replace the Belt unit Assy.
Check Drum 340~343: Drum Error No ID unit detected when turning on the printer or closing the cover. 1) Is the error message displayed? 2) Is the ID unit mounted properly? 3) Does the error repeat? Yes No Yes Confirm the existence of the unit. Re-install the ID unit and turn off/on the printer. Replace the ID unit Assy.
Install New Drum 350: Y Drum Life 351: M Drum Life 352: C Drum Life 353: K Drum Life End of the ID unit life. more copies printed. Is it displayed soon after the ID unit replacement? Yes No Confirm the life of the ID unit. Replace the ID unit.
Install Duplex Unit 360: No Duplex unit The Duplex unit is removed from the printer. Recovered if the Duplex unit is inserted again? Yes No Normal Replace the Duplex unit or Engine board.
Check DUPLEX 370: Paper Jam Paper jam detected after paper reverse in the Duplex unit. 1) Is a paper jammed in the Duplex unit? Yes No Remove the jammed paper. Check the Duplex unit, or replace it.
Check DUPLEX 371: Paper Jam Paper jam detected at the Duplex unit 1) Is a paper jammed in the Duplex unit? Yes No Remove the jammed paper. Check the Duplex unit, or replace it.
Check DUPLEX 372: Paper Jam Paper jam detectedd uring paper feed from the Duplex unit. 1) Does misfeed occur in the Duplex unit? Yes No Remove the misfed paper and close the cover. Check the Duplex unit, or replace it.
Open Side Cover 380: Paper Jam Paper jam during paper feed from the Cassette 1, 2, 3, 4 or 5. 1) Does misfeed occur in the specified cassette? Yes No Remove the jammed paper and install the cassette. Check the Cassette 1, 2, 3, 4 or 5, or replace it.
Open Stacker Cover 381: Paper Jam Paper jam detected btwn the B ID and Fuser. 1) Is a paper jammed between the Y ID and Fuser? 2) Is the load on the Fuser unit normal? Yes No Remove the jammed paper. Replace the Fuser unit.
Open Stacker Cover 382: Paper Jam Paper jam detected in the Fuser unit or btwn the Fuser and paper ejection. 1) Is a paper jammed in the Fuser unit or between the Y ID and Fuser unit? 2) Is the Paper eject switch work normally? Yes No Remove the jammed paper. Replace the Fuser unit.
Open Stacker Cover 383: Paper Jam Paper jam detected on paper entering the Duplex unit. 1) Is a paper jammed at the entrance of the Duplex unit or in the unit? Yes No Remove the jammed paper and close. Check the Duplex unit, or replace it.
Check MP Tray 390: Paper Jam Paper jam during paper feed from the MP Tray. 1) Does misfeed occur around the MP Tray? Yes No Remove the misfed paper and close the cover. Check the MP Tray, or replace it.
Check Tray * 391~395: Paper Jam Paper jam detected btwn a cassette and the B ID. 1) Is a paper jammed around the cassette or between the B ID and cassette. 2) Does the Paper entry switch operate normal? Yes No Remove the jammed paper. Replace the Paper entry switch.
Open Stacker Cover 400: Paper Size Error Paper in a size different (45 mm or more) from the specification detected at the Printer engine. 1) Is the paper in a custom size? 2) Is the paper in the standard size? Yes Yes No No action required. Adjust the Paper size guide of the cassette. Replace the Paper size board (PXC PWB).
Toner Low 410: Yellow 411: Magenta 412: Cyan 413: Black Toner in one of the four colors is running short. 1) Is the specified toner cartridge almost empty? 2) Does the Toner sensor of the specified cartridge operate normally? Yes No Replace it with a new toner kit. Replace the Toner sensor for the specified color.
Remove Printed Papers 480: Stacker Full The stacker for ejected papers is full. 1) Is the stacker full? 2) Does the Stacker full sensor operate normally? Yes No Remove papers from the stacker. Replace the Stacker full sensor.
Load *** Papers 490: No paper in the MP Tray (*** = A4, B5 etc.) The specified cassette has no paper or is removed. Or, the cassette be ingused for printing has no more paper. 1) No paper in MT? 2) Does the Paper out sensor operate normally? Yes No Load papers in MT. Replace the Paper out sensor.
Load *** Papers 491~495: No paper in the Tray * (*** = A4, B5 etc.) No paper in the Cassette 1, 2, 3, 4 or 5 detected. 1) No paper in the specified cassette? 2) Does the Paper out sensor operate normally? Yes No Load papers in the specified cassette. Replace the Paper out sensor of the specified cassette.
Replace Belt The belt counter has reached the life value. 1) Is the error message displayed? 2) Does the error occur soon after Belt unit replacement? Yes No Check the belt life. Replace the Belt unit immediately or at the next maintenance.
Replace Fuser The fuser counter has reached the lifevalue 1) Is the error message displayed? 2) Does the error occur soon after Fuser unit replacement? Yes No Check the fuser life. Replace the Fuser unit immediately or at the next maintenance.
Job Offset Home Error The Job offset assy does not operate or cannot detect the home position. Does the Job offset assy operate normally? Yes No Replace the Job offset sensor. Replace the Job offset motor or Engine board.
Running Short of Paper in Tray * Running short of paper detected Does only small mount of papers (approx. 30 sheets or less) remain? Yes No Load papers. Check the Paper near end sensor.
Disc Operation Error HDD cannot be written. Is the operating procedure correct? No Yes Confirm the procedure in the manual. Replace the HDD as it is broken.
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